Terms and Conditions
Terms of the Contract - nowstorage.co.uk is operated by Now Storage Ltd a company registered in England and Wales with
the company registration number 07279723 whose registered office is at The Homme, Hom Green, Ross-On Wye,
Herefordshire, HR9 7TF (‘the Operator’). The storage sites which the Operator currently operates from (which may change
subject to the acquisition of any further sites or sale of any existing sites) are as follows: Now Storage Manydown Park,
Wootton St Lawrence, Basingstoke, RG23 8PQ or Now Storage Basingstoke, Bessemer Park, Bessemer Raod, Basingstoke,
RG21 3NB or Now Storage Basingstoke, 151 Pelton Road, Basingstoke, RG21 6XD or Now Storage Winchester, Balldown
Business Centre, Stockbridge Road, Sparsholt, Winchester, SO21 2PJ or Now Storage Pershore, Throckmorton Airfield, Long
Lane, Throckmorton, Pershore, WR10 2JH or Now Storage Reading, James Farm, James Lane, Reading, RG7 1NB, Now
Storage Ross On Wye, Jays Green Yard, Gorsley, Ross on Wye, HR9 7UH or Now Storage Newbury, Raceview Business
Centre, Hambridge Road, Newbury, RG14 5SA or Now Storage Oswestry, Bryn Y Plentyn, Middleton, Oswestry, Shropshire,
SY11 4LP or Now Storage Swindon, Oppenheimer Centre, Greenbridge Road, Greenbridge Industrial Estate, Swindon, SN3
3LH or Now Storage Rogiet, Railway Terrace, Rogiet, Caldicot, NP26 3JG or Now Storage Newent, Strawberry Hill, Newent,
Gloucestershire, GL18 1LH or Now Storage Hereford, Three Elms Trading Est, Three Elms Road, Hereford, HR4 9PU or Now
Storage Cardiff, Unit 5 Jubliee Trading Estate, Cardiff, CF24 5EF or Now Storage Lydney, Station Road, Lydney, GL15 5EW or
Now Storage Cheltenham, Colletts Drive, Cheltenham, GL51 8JQ or Now Storage Cheltenham, Hayden Road, Cheltenham
GL51 0SN or Now Storage Ledbury, New Mills Industrial Estate, Leadon Way, Ledbury HR8 2SS or Now Storage
Attleborough, Norfolk, Attleborough Road, Attleborough, NR17 1JF (‘the Site’)
This agreement is made between the Facility Owner (FO) Operator and the Customer and together with the agreement
front sheet sets out the Customer’s rights, obligations and responsibilities under the agreement in respect of the Unit or
Vehicle Space supplied to the Customer by the Operator (“Agreement”)
STORAGE:
1. So long as all fees are paid up to date, Customer: (a) is licensed to store Goods only in the Unit allocated to Customer by
Operator on a rolling 4 weekly contract subject to the conditions set out below; (b) has sole knowledge of the Goods in the
Unit (c) warrants that at all times it is the owner of the Goods in the Unit and/or entitled at law to deal with them in
accordance with all aspects of this Agreement as agent for the owner and (d) (if relevant) is licensed to use a parking space
for parking an automobile, motorbike, caravan or similar vehicle on a specifically allocated part of the site “Vehicle Space”.
2. Subject to Condition 5, Operator: (a) does not have and will not be deemed to have knowledge of the Goods; (b) is not a
bailee or a custodian nor a warehouseman of the Goods and Customer acknowledges that Operator does not take
possession of the Goods; and (c) does not grant any lease or tenancy of the Unit or Vehicle Space.
COST:
3. Customer must make the first 4-week payment on the Move in Date.
4. Customer is responsible to pay: (a) the Storage Fee (being the amount set out in the cover sheet or as most recently
notified to Customer by Operator) payable in advance on the first day of each 4 weekly storage period (Due Date) and it is
Customer's responsibility to see that payment is made directly to Operator on time and in full throughout the period of
storage. Operator does not normally bill before fees. Any Storage Fees paid by direct debit will not be credited to
Customer’s account unless the Customer identifies the payment clearly and as directed by Operator and Operator shall
have no liability to and shall be indemnified by Customer if Operator takes steps to enforce the Agreement (including the
sale of Goods) due to the Customer’s failure to identify a payment. Operator will not accept that payment has been made
until it has received cleared funds and, if a cheque or direct debit is dishonoured, may charge the Return Fee; (b) the
Cleaning Fee, to be invoiced at Operators discretion in circumstances described in this Agreement; (c) a late payment fee
each time a payment is late; (d) any costs incurred by the Operator in collecting late or unpaid Storage Fees, or in enforcing
this Agreement in any way, including but not limited to postal, telephone, debt collection, personnel and/or default action
costs and associated legal and professional fees; and (e) any government taxes or charges (including any value added tax)
levied on any supplies made under this Agreement. Where Customer has more than one agreement with Operator, all will
account with Operator and Operator may in its sole discretion elect to apply any payment made by or on behalf of
Customer on this Agreement against the oldest Debt due from Customer to Operator on any agreement in the account.
DEFAULT – RIGHT TO SELL OR DISPOSE OF GOODS:
5. Operator takes the issue of prompt payment very seriously and has a right of lien. Without prejudice to Condition 35, if
any sum owing to Operator is not paid when due, Customer authorises Operator without further notice to: (a) refuse
Customer and its agents access to the Goods, the Unit and the Site and overlock the Unit until the amount due and all
interest and other fees related to it (Debt) have been paid in full; (b) enter the Unit and inspect and/or remove the Goods
to another unit or site and to charge Customer for all reasonable costs of doing so on any number of occasions; and (c),
Hold onto and/or ultimately sell or dispose of some or all of the Goods in accordance with Condition 7. Customer
acknowledges that (a) Operator shall be entitled to continue to charge for storage. From the date the Debt becomes due
until payment is made in full or the Goods are sold or disposed of; (b) Operator will sell the Goods as if Operator was the
owner and will pass all rights of ownership in the Goods to the buyer; and (c) if Customer does not pay fees on the Due
Date, the value of any discounts and special offers (including periods of free storage) which Customer has received will be
payable by Customer in full.
6. On expiry or termination of this Agreement, if Customer fails to remove all Goods from the Unit, Operator is authorised
to treat the Goods as abandoned and may sell or dispose of all Goods by any means in accordance with Conditions 7 to 10.
Customer is liable for Storage Fees for the period from abandonment to the sale or disposal of the Goods Debt.
Termination or expiry of this Agreement shall not affect any rights, remedies, obligations and liabilities of the parties that
have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the
Contract which existed at or before the date of termination or expiry.
7. Before Operator sells or disposes of the Goods, it will give Customer notice in writing directing Customer to pay (if
Customer is in default) or collect the Goods (if they are deemed abandoned). This notice will be sent by registered or
recorded delivery to the address last notified by Customer to Operator in writing and by email if you have elected not to
receive traditional mail. If no address within the UK has been provided, Operator will use any land or email address it holds
for Customer and any ACP. If Customer fails to pay the Debt and/or collect the Goods (as appropriate) within one month of
this notice Operator will access your space and begin the process to sell or dispose of the Goods. Customer consents to and
authorises the sale or disposal of all Goods without further notice regardless of their nature or value. Operator will sell the
Goods for the best price reasonably available in the open market, taking into account the costs of sale. Operator may also
require payment of default action costs, including any costs associated with accessing the Unit and disposal or sale of the
Goods, which shall be added to the Debt.
8. Sale proceeds will be applied first against the cost of removal and sale of Goods and second to pay the Debt. If sale
proceeds do not discharge all of these costs and the Debt, Customer must pay Operator the balance within 7 days of a
written demand from Operator. Operator may take action to recover the balance and any legal and administration costs
incurred in doing so. If sale proceeds exceed the amount due from Customer, Operator will hold the balance for Customer
but no interest will accrue on it.
9. If, in the opinion of Operator and entirely at the discretion of Operator, a defaulting Customer’s Goods are either not
saleable, fail to sell when offered for sale, or are not of sufficient value to warrant the expense of attempting to sell,
Customer authorises Operator to treat the Goods as abandoned and Operator may dispose of all Goods by any means at
Customer’s cost. Operator may dispose of Customer’s Goods in the event that Goods are damaged due to fire, flood or
other event that has rendered them, in the opinion of the Operator, severely damaged, of no commercial value, or
dangerous to persons or property. Operator does not need the prior approval of Customer to take this action but will send
Notice to Customer within 7 days of assessing the goods.
10. Any items left unattended in common areas or outside the Customer’s Unit at any time may at Operator’s discretion be
moved, sold or disposed of immediately with no liability to Operator.
ACCESS:
11. Customer has the right to access the Unit during hours as posted by Operator from time to time and subject to the
terms of this Agreement. Operator will try to provide advance warning of changes to hours by notice at the Site but
reserves the right to change hours temporarily to other reasonable times without giving prior notice. Access to the storage
facility is between the hours 6.00am – 10.00pm Monday- Sunday only (all access times may be subject to alteration by
Operator). Reading Storage Facility access is between the hours 7.00am – 10.00pm Monday- Sunday only.
All children on Site must be under adult supervision at all times and Operator shall accept no liability whatsoever in
relation to any such children.
12. Only Customer or others authorised or accompanied by Customer (its Agents) may access the Unit. Customer is
responsible for and liable to Operator and other users of the Site for its own actions and those of its Agents. Operator may
(but is not obliged to) require proof of identity from Customer or any other person at any time and, at Operator’s sole
discretion, may refuse access to any person who is unable to produce satisfactory proof.
13. Operator may refuse Customer access to the Unit and/or the Site where moneys are owing by Customer to Operator,
whether or not a formal demand for payment has been made, or if Operator considers the safety or security of any person,
unit or goods on or at the Site will be put at risk.
14. Customer should not leave a key with or permit access to the Unit to any person other than its own Agent who is
responsible to Customer and subject to its control. If Customer does so, it does so at its own risk.
15. Customer authorises Operator and its agents and contractors to enter the Unit in the following circumstances and to
break the lock if reasonably necessary to gain entry: (a) on not less than 7 days’ notice to inspect or carry out repairs or
alterations to the Unit or any other part of the Site; (b) without prior notice (but with notice as soon as practicable after
the event) in the event of an emergency (including for repair or alteration) or to prevent injury or damage to persons or
property; or if Operator believes the Unit is being used to store prohibited goods or for a prohibited purpose; or if
Operator is obliged to do so by law, by the Police, Fire Services, Trading Standards, HM Revenue & Customs, competent
authority or by a Court Order; or to relocate the Goods or exercise Operator’s lien or power of sale or disposal in
accordance with this Agreement.
CONDITIONS:
16. The Operator will provide the Customer with a secure padlock for the Unit. The Customer is solely responsible for
ensuring it is locked so as to be secure from unauthorised entry at all times when the Customer is not in the Unit. The
Customer agrees to keep the stored item(s) secured at all times and agrees that storage containers must be locked with
the padlock provided and agrees that no external padlock is to be used. In the event that the Operator finds an external
padlock in use, the padlock will be removed Operator will not be responsible whatsoever for locking any unlocked Unit.
Customer is not permitted to apply a padlock to the Unit in Operator’s overlocking position and Operator may have any
such padlock forcefully cut off at Customer’s expense. Where applicable, Customer will secure the external gates and/or
doors of the Site.
17. Customer must not store (or allow any other person to store) any of the following in the Unit: (a) food or perishable
goods unless securely packed so they are protected from and do not attract vermin; (b) any living creatures; (c)
combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases; (d) firearms,
explosives, weapons or ammunition; (e) chemicals, radioactive materials, biological agents; toxic waste, asbestos or other
potentially hazardous substances; (f) any item that emits fumes, or odours; (g) any illegal item or substances or goods
illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys,
electrical goods, medicines, aerosols, cosmetics, fireworks); (h) goods which are environmentally harmful or that are a risk
to the property of any person; including any vehicle, motorbikes, quad bikes, e-scooters, E-Bikes, Jet Skis or similar; (i) any
domestic or commercial batteries / battery packs and (j) items which are irreplaceable, such as currency, jewellery, furs,
deeds, paintings, curios, works of art and items of personal sentimental value. Customer will be liable under Condition 28
for any breach of this Condition 17.
18. Customer will use the Unit solely for the purpose of storage and shall not (or allow any other person to): (a) use the
Unit as offices or living accommodation or as a home, business or mailing address; (b) use or do anything at the Site or in
the Unit which may be a nuisance to Operator or any other person (including the escape of any substance or odour from or
generation of noise or vibration which may be heard or felt outside the Unit); (c) use or do anything at the Site or in the
Unit which may invalidate or increase premiums under any insurance policies of Operator or any other person; (d) paint or
make alterations to or attach anything to the internal or external surfaces of the Unit; (e) connect or provide any utilities or
services to the Unit unless authorised by Operator; or (f) cause damage to the Unit or any part of the Site (which includes
by removal, haulage or delivery contractors) or create any obstruction or leave items or refuse in any common space
within the Site.
19. Customer must maintain the Unit by ensuring it is clean and in a state of good repair. In the event of uncleanliness of or
damage to the Unit or Site, Operator will be entitled to charge a fee and/or claim full reimbursement from the Customer of
the reasonable costs of repairs, replacement, restoration, proper compensation or disposal of refuse (“Cleaning Fee”).
20. Customer must (and ensure that its Agents) use reasonable care on site and have respect for the Site and other unit
users, inform Operator of any damage or defect immediately it is discovered and comply with the reasonable directions of
Operator’s employees, agents and contractors and any other regulations for the use, safety and security of the Site as
Operator shall issue periodically.
21. This Agreement does not confer on Customer any right to exclusive possession of the Unit and Operator reserves the
right to relocate Customer to another Unit not smaller than the current Unit (a) by giving 14 days’ notice during which the
Customer can elect to terminate their agreement under Condition 3 or (b) on shorter notice if an incident occurs that
requires the Unit or section where it is located to be closed or sealed off. In these circumstances, Operator will pay
Customer’s reasonable costs of removal if approved in writing by Operator in advance of removal. If Customer does not
arrange removal by the date specified in Operator’s notice, then Customer authorises Operator and its agents to enter Unit
acting as Customer’s agents and at Customer’s risk (except for damage caused wilfully or negligently which is subject to the
limitations in Condition 26). Following removal this Agreement will be varied by substitution of the new Unit number but
otherwise continues in full force and effect at the rate in force for the original Unit at the time of the removal.
22. Customer must ensure the Unit is suitable for the storage of the Goods intended to be stored in it and is advised to
inspect the Unit before storing Goods and periodically during the storage period. Operator makes no warranty or
representation that any unit is suitable for any particular goods and accepts no liability in this regard.
23. Operator may refuse to permit Customer to store any Goods or require Customer to collect any Goods if in its opinion
storage of such Goods creates a risk to the safety of any person or property.
24. Customer must give Notice to the Operator in writing of the change of address, phone numbers or email address of the
Customer or the Alternate Contact Person (“ACP”) within 48 hours of any change. Customer agrees Operator is entitled to
discuss any default by the Customer with the ACP registered on the front of this Agreement.
RISK AND RESPONSIBILITY:
25. Operator will not be liable for any loss or damages suffered by Customer resulting from an inability to access the Site or
the Unit, regardless of the cause.
26. Operator excludes all liability in respect of loss or damage to (a) Customer’s business, if any, including consequential
loss, lost profits or business interruption; (b) Goods above the sum of £100, which Operator considers to be the normal
excess on a standard household policy whether or not that policy would cover the Goods. Operator does not exclude
liability for physical injury to or the death of any person and which is a direct result of negligence or wilful default on the
part of Operator, its agents and/or employees; and (c) any rodent infestation arising on or at the Site.
27. Operator’s total liability for all losses arising under or in connection with this Agreement, whether in contract, tort
(including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid or payable by the
Customer under these terms.
28. Operator does not insure the Goods and it is a condition of this Agreement that the Goods remain adequately insured
at all times for their Replacement Value (as set out on the cover sheet) while they are in storage. Customer warrants that
such cover is in place, will not allow to lapse and that the aggregate value of Goods in the Unit from time to time will not
exceed the insured value. Operator does not give any advice concerning insurance cover given by any policy and Customer
must make its own judgment as to adequacy of cover. Inspection of any insurance documents provided by You to
demonstrate cover does not mean FO has approved the cover or confirmed it is sufficient.
28.1 Storage Protect – Enhanced Liability Option
As an alternative to Condition 28 Customer may opt for Storage Protect. “Storage Protect” means an agreement between
the Customer and the Operator where We accept an enhanced liability in return for payment of the Storage Protect Charges
in accordance with the terms of the Storage Protect Addendum and this Agreement.
29. Customer will be liable for and compensate Operator for the full amount of all claims, liabilities, demands, damages,
costs and expenses (including any reasonably incurred legal and professional fees) incurred by Operator or third parties
(Liabilities) resulting from or incidental to (a) the use of the Unit (including but not limited to the ownership or storage of
Goods in the Unit, the Goods themselves and/or accessing the Site) or (b) breach of this Agreement by Customer or any of
its Agents or (c) enforcement of any of the terms of this Agreement.
30. Customer acknowledges and agrees to comply with this Agreement and all relevant laws and regulations as are or may
be applicable to the use of the Unit. This includes laws relating to the material which is stored and the manner in which it is
stored. Liability for any and all breach of such laws rests absolutely with Customer, and includes any and all Liabilities
resulting from such a breach.
31. If Operator has reason to believe that Customer is not complying with all relevant laws Operator may take any action it
believes to be necessary, including but not limited to the action outlined in Conditions 15 and 36, contacting, cooperating
with and/or submitting Goods to the relevant authorities, and/or immediately disposing of or removing the Goods at
Customer’s expense. Customer agrees that Operator may take such action at any time even though Operator could have
acted earlier.
32. In respect of circumstances outside Operator’s reasonable control, Operator shall have no liability under or be
considered to be in breach of this Agreement for any delay or failure in performance of its obligations under this
Agreement or any resulting loss or damage to Goods. Such circumstances include any Act of God, riot, strike or lock-out,
trade dispute or labour disturbance, shortage of labour, materials or transport, electrical power failures, threat of or actual
terrorism or environmental or health emergency or hazard, or entry into any unit including the Unit or the Site by, or arrest
or seizure or confiscation of Goods by, competent authorities. If this happens, Operator will not be responsible for failing
to allow access to the Goods, Unit and/or the Site for so long as the circumstances continue. Operator will try to minimise
any effects arising from such circumstances.
PERSONAL INFORMATION
33. FO collects information about You and any ACP on registration and whilst this Agreement continues, including personal
data (Data). FO processes Data in accordance with the General Data Protection Regulation and all associated laws. Details
on how FO uses Data and Your rights in relation to Data are set out in FO’s Privacy Notice which can be viewed on its website
at www.nowstorage.co.uk. You confirm any ACP has consented to You supplying Data to FO on these terms.
34. If You give consent, FO will use Data for feedback purposes, including to provide information on products or services
provided by FO in response to requests from You or if FO believes they may be of interest. Your choice with regard to the
relevant use of Data is indicated in the cover sheet and can be changed at any time by contacting FO.
NOTICE :
35. Notices to be given by Operator or Customer must be in writing and must either be delivered by hand or sent by prepaid
post. Operator may also give Notice to Customer by SMS or email support@nowstorage.co.uk if Customer has elected
to receive correspondence this way. Notices shall be deemed received at the time of delivery by hand, one hour after
sending by email support@nowstorage.co.uk or SMS or 48 hours after posting. Notices from Operator to Customer will be
sent to the address on the cover sheet or the most recent address in England notified to Operator. In the event of not
being able to contact the Customer at the last notified address or other contact including SMS or email, Notice is deemed
to have been given to Customer if Operator serves that Notice on the ACP as identified on the front of this Agreement at
the last notified address or other contact including SMS or email of the ACP. Any notice from Customer must be sent to the
Operator at the address on the cover sheet. In the event that there is more than one Customer, Notice to or by any single
Customer is agreed to be sufficient for the purposes of any Notice requirement under this Agreement.
TERMINATION:
36. Without affecting any other right or remedy available to it, Operator may terminate this Agreement with immediate
effect by giving written notice to the Customer if the Customer fails to pay any amount due under this Agreement on the
due date for payment and remains in default not less than 14 days after being notified in writing to make such payment.
37. Either party may terminate this Agreement by giving the other party 28 days’ Notice with the period ending on any Due
Date. In the event of illegal or environmentally harmful activities on the part of the Customer or a breach of this
Agreement (which, if it can be put right, Customer has failed to put right within 14 days of notice from Operator to do so),
Operator may terminate the Agreement immediately by Notice. Operator is entitled make a charge for, apportioned
Storage Fees if less than the requisite Notice is given by Customer. Customer must remove all Goods in the Unit before the
close of business on the Termination Date and leave the Unit in a clean condition and in a good state of repair to the
satisfaction of the Operator. In the event that Goods and/or refuse are left in the Unit after the Termination Date,
Conditions 6 and 19 will apply. Customer must pay any outstanding Storage Fees and any expenses on default or any other
moneys owed to Operator up to the Termination Date, or Conditions 5 to 9 may apply. Any calculation of the outstanding
fees will be by Operator. If Operator enters the Unit for any reason and there are no Goods stored in it, Operator may
terminate the Agreement without giving prior Notice but will send Notice to Customer within 7 days.
38. Customer agrees to examine the Goods carefully on removal from the Unit and must notify Operator of any loss or
damage to the Goods as soon as is reasonably possible after doing so.
39. Liability for outstanding moneys, property damage, personal injury, environmental damage and legal responsibility
under this Agreement continues to run beyond the termination of this Agreement.
GENERAL:
40. Operator may from time to time vary the Storage Fee or other terms of this Agreement and add new terms and
conditions as long as such modifications are notified to Customer in writing. The modified terms will take effect on the first
Due Date occurring not less than 28 days after the date of Operator’s notice. Customer may terminate without charge
before the change takes effect by giving notice in accordance with Condition 35. Otherwise, Customer’s continued use of
the Unit will be considered as acceptance of and agreement to the amended terms.
41. Customer acknowledges and agrees that :(a) the terms of this document constitute the whole contract with Operator
and, in entering this contract, Customer relies upon no representations, oral or otherwise, other than those contained in
this Agreement; (b) it has raised all queries relevant to its decision to enter this Agreement with Operator and Operator
has, prior to the Customer entering into this Agreement, answered all such queries to the satisfaction of Customer; (c) any
matters resulting from such queries have, to the extent required by Customer and agreed to by Operator, been reduced to
writing and incorporated into the terms of this Agreement; (d) if Operator decides not to exercise or enforce any right that
it has against Customer at a particular time, then this does not prevent Operator from later deciding to exercise or enforce
that right unless Operator tells Customer in writing that Operator has waived or given up its ability to do so; (e) it is not
intended that anyone other than Customer and Operator will have any rights under this Agreement and accordingly the
Contracts (Rights of Third Parties) Act 1999 shall not apply to it; (f) if any court or competent authority decides that any of
the provisions in this Agreement are invalid, unlawful or unenforceable to any extent, the provision will, to that extent
only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law; (g)
Customer may not assign or transfer any of its rights under this Agreement or part with possession of the Unit or Goods
whilst they are in the Site; and (h) where Customer consists of two or more persons each person takes on the obligations
under this Agreement separately.
42. This Agreement shall be governed by English law and any dispute or claim that either party brings will be decided by
the Courts of England and Wales. The parties must endeavour to settle any dispute in connection with this Agreement by
mediation. Such mediation is to be conducted by a mediator who is independent of the parties and appointed by
agreement of the parties. It is a condition precedent to the right of either party to commence arbitration or litigation other
than before emergency interlocutory relief, that it has first offered to submit the dispute to mediation.
LATE PAYMENT POLICY:
43. All storage payments are strictly 4 weeks payment in advance, unless agreed in writing via email with a member of Now
Storage staff.
We have a statutory right under the Late Payment of Commercial Debts Regulations 2013 to add interest and late payment
compensation to any sum outstanding.
Late Payment Charge: Late payment charge of £30.00 of all payments that are not received in full & on time.
Late payment charges will be applied to any account that is 7 days or more overdue.
Example: Balance due £135.00
Late payment charge: £30.00
Total now due = £165.00
If after 28 days we procced to issue a Notice Imposing Obligation to Collect Goods and of Intention to Sell Pursuant to Torts
(Interference with Goods) Act 1977.
As a small business our customers paying on time is fundamental to us functioning. Now Storage Ltd is a family run
business and we are always willing to help support people that fall into genuine financial difficulty.
If you are in financial difficulty, please contact us early so we can help.
RELOCATION OF STORAGE UNITS:
44. The Operator reserves the right to relocate the Customer’s storage unit or container to another location within the Site
or to another Now Storage facility, if deemed necessary for operational, maintenance, security, or safety reasons.
The relocation will be conducted with reasonable care to avoid damage to the stored Goods, and the Operator is fully
insured for any loss or damage incurred during the relocation.
The Operator will provide the Customer with 14 days' prior notice of relocation where feasible. However, in the case of
urgent operational or safety requirements, the Operator may relocate the container without prior notice.
The Customer acknowledges and agrees that such relocation does not constitute a breach of this Agreement and does not
entitle the Customer to any compensation, refund, or reduction in fees.
HEALTH, SAFETY, ACCESSIBILITY AND EMERGENCY PROCEDURES
45. Locked in facility – If you find yourself locked inside the facility and the exit gate is not working please call 0800
0787110 and a member of staff will be able to direct you.
46. Disability Access
The Operator is committed to providing access to its services in accordance with applicable equality and disability
legislation. Due to the nature of certain Sites, buildings or storage units, some areas may have physical or operational
limitations. Customers with specific access requirements are encouraged to contact the Operator in advance so that
reasonable adjustments or assistance can be discussed where practicable. Further information regarding access
arrangements is available upon request.
47. Fire Safety, Fire Doors and Emergency Procedures
In the event of a fire, suspected fire, or if the fire alarm sounds, the Customer and any Agents must immediately cease all
activities, evacuate the Unit, building and Site using the nearest safe exit, and follow all fire exit signage and instructions
displayed on Site. Fire doors must not be obstructed, tampered with or propped open and must remain closed at all times.
Customers must proceed directly to the designated Fire Assembly Point and must not re-enter the Site until authorised by
the emergency services or the Operator. Fire exits, escape routes and fire safety equipment must not be obstructed,
interfered with or misused. Any suspected fire must be reported immediately by activating the nearest fire alarm call point
and contacting the emergency services where appropriate.
48. Health & Safety
The Operator operates the Site in accordance with applicable health and safety legislation and maintains health and safety
policies and procedures appropriate to the nature of the Site. Customers and their Agents must take reasonable care for
their own health and safety and that of others while on the Site, must comply with all health and safety instructions,
warning notices and signage displayed at the Site, and must follow any reasonable directions given by the Operator or its
staff. Copies of relevant health and safety information are available upon request.
49. No Occupation or Shelter
Units and the Site must not be used for sleeping, shelter, or prolonged occupation under any circumstances.
50. CCTV and Monitoring
The Site may be monitored by CCTV and other security systems for the purposes of safety, security and crime prevention.
Such systems do not constitute active supervision of the Site or Units, particularly during unmanned periods.
51. Emergency Access
The Customer acknowledges that in the event of an emergency, including fire, flood, structural risk or security incident,
the Operator may permit access to the Site or Units by emergency services or competent authorities without prior notice.
52. Manual Handling
Customers and their Agents are solely responsible for the safe lifting, carrying and movement of Goods at the Site. The
Operator does not provide manual handling assistance or equipment unless expressly agreed in writing. Customers must
not attempt to lift or move items beyond their own safe capability.
53. Accidents and Incidents
Any accident, injury, fire, near-miss, or dangerous occurrence at the Site must be reported to the Operator as soon as
reasonably practicable. Where the Site is unmanned, Customers must report incidents using the emergency contact details
displayed on Site or by contacting the Operator at the earliest opportunity.
54. Prohibited Activities
Customers and their Agents must not carry out any activity at the Site or within a Unit that may present a risk to health
and safety, including but not limited to the use of power tools, hot works, cutting, grinding, welding, naked flames,
charging of batteries, mechanical repairs, or any activity requiring specialist equipment or supervision. Units must not be
used for sorting, packing, construction, or modification of goods where this creates a safety risk.
55. Unmanned Site Access
The Customer acknowledges that the Site may be unattended by staff at certain times, including during permitted access
hours. When accessing the Site during unmanned periods, the Customer and any Agents do so at their own risk and must
take particular care for their own safety. Immediate assistance may not be available, and Customers must not undertake
any activity that could reasonably be considered hazardous when unaccompanied. Emergency contact details are displayed
on Site and must be used in the event of an incident.
56. Customer Health & Safety Acknowledgement
When accessing the facility, risks may be present. Please read the following safety information carefully and ensure you
understand your responsibilities before entering the site.
Lift Safety
• Do not overload the lift or attempt to move large or heavy items alone.
• Use the emergency button only if the lift stops functioning.
• Do not use the lift during a power outage.
• Where possible, consider using the lift for goods only.
Gates & Roller Shutter Doors
• Do not force open shutters / gates or manually hold them open.
• Never block safety sensors or the shutter / gate mechanisms.
• Keep clear while shutters / gates are opening or closing.
• Ensure the shutter / gate is fully open before entering or exiting.
Emergency Situations
• Locate your nearest fire exit and designated assembly point.
• Ensure you know the site’s emergency contact number.
• Smoking and the use of naked flames are strictly prohibited anywhere on site.
General Safety Guidance
• Take extra care in areas with low lighting.
• Always secure your unit with the lock and / or key before leaving the facility.
• Do not prop open doors or leave items in corridors, roadways, communal areas or anywhere outside of your unit
unattended.
Emergency Support
If you experience a genuine emergency outside office hours while on site, please contact the facility’s 24/7 support line
immediately (option 5 on the main telephone number 0800 078 7110).
Customer Acknowledgement
By signing this agreement you confirm that you have read, understood, and agree to follow the safety precautions outlined
above.
the company registration number 07279723 whose registered office is at The Homme, Hom Green, Ross-On Wye,
Herefordshire, HR9 7TF (‘the Operator’). The storage sites which the Operator currently operates from (which may change
subject to the acquisition of any further sites or sale of any existing sites) are as follows: Now Storage Manydown Park,
Wootton St Lawrence, Basingstoke, RG23 8PQ or Now Storage Basingstoke, Bessemer Park, Bessemer Raod, Basingstoke,
RG21 3NB or Now Storage Basingstoke, 151 Pelton Road, Basingstoke, RG21 6XD or Now Storage Winchester, Balldown
Business Centre, Stockbridge Road, Sparsholt, Winchester, SO21 2PJ or Now Storage Pershore, Throckmorton Airfield, Long
Lane, Throckmorton, Pershore, WR10 2JH or Now Storage Reading, James Farm, James Lane, Reading, RG7 1NB, Now
Storage Ross On Wye, Jays Green Yard, Gorsley, Ross on Wye, HR9 7UH or Now Storage Newbury, Raceview Business
Centre, Hambridge Road, Newbury, RG14 5SA or Now Storage Oswestry, Bryn Y Plentyn, Middleton, Oswestry, Shropshire,
SY11 4LP or Now Storage Swindon, Oppenheimer Centre, Greenbridge Road, Greenbridge Industrial Estate, Swindon, SN3
3LH or Now Storage Rogiet, Railway Terrace, Rogiet, Caldicot, NP26 3JG or Now Storage Newent, Strawberry Hill, Newent,
Gloucestershire, GL18 1LH or Now Storage Hereford, Three Elms Trading Est, Three Elms Road, Hereford, HR4 9PU or Now
Storage Cardiff, Unit 5 Jubliee Trading Estate, Cardiff, CF24 5EF or Now Storage Lydney, Station Road, Lydney, GL15 5EW or
Now Storage Cheltenham, Colletts Drive, Cheltenham, GL51 8JQ or Now Storage Cheltenham, Hayden Road, Cheltenham
GL51 0SN or Now Storage Ledbury, New Mills Industrial Estate, Leadon Way, Ledbury HR8 2SS or Now Storage
Attleborough, Norfolk, Attleborough Road, Attleborough, NR17 1JF (‘the Site’)
This agreement is made between the Facility Owner (FO) Operator and the Customer and together with the agreement
front sheet sets out the Customer’s rights, obligations and responsibilities under the agreement in respect of the Unit or
Vehicle Space supplied to the Customer by the Operator (“Agreement”)
STORAGE:
1. So long as all fees are paid up to date, Customer: (a) is licensed to store Goods only in the Unit allocated to Customer by
Operator on a rolling 4 weekly contract subject to the conditions set out below; (b) has sole knowledge of the Goods in the
Unit (c) warrants that at all times it is the owner of the Goods in the Unit and/or entitled at law to deal with them in
accordance with all aspects of this Agreement as agent for the owner and (d) (if relevant) is licensed to use a parking space
for parking an automobile, motorbike, caravan or similar vehicle on a specifically allocated part of the site “Vehicle Space”.
2. Subject to Condition 5, Operator: (a) does not have and will not be deemed to have knowledge of the Goods; (b) is not a
bailee or a custodian nor a warehouseman of the Goods and Customer acknowledges that Operator does not take
possession of the Goods; and (c) does not grant any lease or tenancy of the Unit or Vehicle Space.
COST:
3. Customer must make the first 4-week payment on the Move in Date.
4. Customer is responsible to pay: (a) the Storage Fee (being the amount set out in the cover sheet or as most recently
notified to Customer by Operator) payable in advance on the first day of each 4 weekly storage period (Due Date) and it is
Customer's responsibility to see that payment is made directly to Operator on time and in full throughout the period of
storage. Operator does not normally bill before fees. Any Storage Fees paid by direct debit will not be credited to
Customer’s account unless the Customer identifies the payment clearly and as directed by Operator and Operator shall
have no liability to and shall be indemnified by Customer if Operator takes steps to enforce the Agreement (including the
sale of Goods) due to the Customer’s failure to identify a payment. Operator will not accept that payment has been made
until it has received cleared funds and, if a cheque or direct debit is dishonoured, may charge the Return Fee; (b) the
Cleaning Fee, to be invoiced at Operators discretion in circumstances described in this Agreement; (c) a late payment fee
each time a payment is late; (d) any costs incurred by the Operator in collecting late or unpaid Storage Fees, or in enforcing
this Agreement in any way, including but not limited to postal, telephone, debt collection, personnel and/or default action
costs and associated legal and professional fees; and (e) any government taxes or charges (including any value added tax)
levied on any supplies made under this Agreement. Where Customer has more than one agreement with Operator, all will
account with Operator and Operator may in its sole discretion elect to apply any payment made by or on behalf of
Customer on this Agreement against the oldest Debt due from Customer to Operator on any agreement in the account.
DEFAULT – RIGHT TO SELL OR DISPOSE OF GOODS:
5. Operator takes the issue of prompt payment very seriously and has a right of lien. Without prejudice to Condition 35, if
any sum owing to Operator is not paid when due, Customer authorises Operator without further notice to: (a) refuse
Customer and its agents access to the Goods, the Unit and the Site and overlock the Unit until the amount due and all
interest and other fees related to it (Debt) have been paid in full; (b) enter the Unit and inspect and/or remove the Goods
to another unit or site and to charge Customer for all reasonable costs of doing so on any number of occasions; and (c),
Hold onto and/or ultimately sell or dispose of some or all of the Goods in accordance with Condition 7. Customer
acknowledges that (a) Operator shall be entitled to continue to charge for storage. From the date the Debt becomes due
until payment is made in full or the Goods are sold or disposed of; (b) Operator will sell the Goods as if Operator was the
owner and will pass all rights of ownership in the Goods to the buyer; and (c) if Customer does not pay fees on the Due
Date, the value of any discounts and special offers (including periods of free storage) which Customer has received will be
payable by Customer in full.
6. On expiry or termination of this Agreement, if Customer fails to remove all Goods from the Unit, Operator is authorised
to treat the Goods as abandoned and may sell or dispose of all Goods by any means in accordance with Conditions 7 to 10.
Customer is liable for Storage Fees for the period from abandonment to the sale or disposal of the Goods Debt.
Termination or expiry of this Agreement shall not affect any rights, remedies, obligations and liabilities of the parties that
have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the
Contract which existed at or before the date of termination or expiry.
7. Before Operator sells or disposes of the Goods, it will give Customer notice in writing directing Customer to pay (if
Customer is in default) or collect the Goods (if they are deemed abandoned). This notice will be sent by registered or
recorded delivery to the address last notified by Customer to Operator in writing and by email if you have elected not to
receive traditional mail. If no address within the UK has been provided, Operator will use any land or email address it holds
for Customer and any ACP. If Customer fails to pay the Debt and/or collect the Goods (as appropriate) within one month of
this notice Operator will access your space and begin the process to sell or dispose of the Goods. Customer consents to and
authorises the sale or disposal of all Goods without further notice regardless of their nature or value. Operator will sell the
Goods for the best price reasonably available in the open market, taking into account the costs of sale. Operator may also
require payment of default action costs, including any costs associated with accessing the Unit and disposal or sale of the
Goods, which shall be added to the Debt.
8. Sale proceeds will be applied first against the cost of removal and sale of Goods and second to pay the Debt. If sale
proceeds do not discharge all of these costs and the Debt, Customer must pay Operator the balance within 7 days of a
written demand from Operator. Operator may take action to recover the balance and any legal and administration costs
incurred in doing so. If sale proceeds exceed the amount due from Customer, Operator will hold the balance for Customer
but no interest will accrue on it.
9. If, in the opinion of Operator and entirely at the discretion of Operator, a defaulting Customer’s Goods are either not
saleable, fail to sell when offered for sale, or are not of sufficient value to warrant the expense of attempting to sell,
Customer authorises Operator to treat the Goods as abandoned and Operator may dispose of all Goods by any means at
Customer’s cost. Operator may dispose of Customer’s Goods in the event that Goods are damaged due to fire, flood or
other event that has rendered them, in the opinion of the Operator, severely damaged, of no commercial value, or
dangerous to persons or property. Operator does not need the prior approval of Customer to take this action but will send
Notice to Customer within 7 days of assessing the goods.
10. Any items left unattended in common areas or outside the Customer’s Unit at any time may at Operator’s discretion be
moved, sold or disposed of immediately with no liability to Operator.
ACCESS:
11. Customer has the right to access the Unit during hours as posted by Operator from time to time and subject to the
terms of this Agreement. Operator will try to provide advance warning of changes to hours by notice at the Site but
reserves the right to change hours temporarily to other reasonable times without giving prior notice. Access to the storage
facility is between the hours 6.00am – 10.00pm Monday- Sunday only (all access times may be subject to alteration by
Operator). Reading Storage Facility access is between the hours 7.00am – 10.00pm Monday- Sunday only.
All children on Site must be under adult supervision at all times and Operator shall accept no liability whatsoever in
relation to any such children.
12. Only Customer or others authorised or accompanied by Customer (its Agents) may access the Unit. Customer is
responsible for and liable to Operator and other users of the Site for its own actions and those of its Agents. Operator may
(but is not obliged to) require proof of identity from Customer or any other person at any time and, at Operator’s sole
discretion, may refuse access to any person who is unable to produce satisfactory proof.
13. Operator may refuse Customer access to the Unit and/or the Site where moneys are owing by Customer to Operator,
whether or not a formal demand for payment has been made, or if Operator considers the safety or security of any person,
unit or goods on or at the Site will be put at risk.
14. Customer should not leave a key with or permit access to the Unit to any person other than its own Agent who is
responsible to Customer and subject to its control. If Customer does so, it does so at its own risk.
15. Customer authorises Operator and its agents and contractors to enter the Unit in the following circumstances and to
break the lock if reasonably necessary to gain entry: (a) on not less than 7 days’ notice to inspect or carry out repairs or
alterations to the Unit or any other part of the Site; (b) without prior notice (but with notice as soon as practicable after
the event) in the event of an emergency (including for repair or alteration) or to prevent injury or damage to persons or
property; or if Operator believes the Unit is being used to store prohibited goods or for a prohibited purpose; or if
Operator is obliged to do so by law, by the Police, Fire Services, Trading Standards, HM Revenue & Customs, competent
authority or by a Court Order; or to relocate the Goods or exercise Operator’s lien or power of sale or disposal in
accordance with this Agreement.
CONDITIONS:
16. The Operator will provide the Customer with a secure padlock for the Unit. The Customer is solely responsible for
ensuring it is locked so as to be secure from unauthorised entry at all times when the Customer is not in the Unit. The
Customer agrees to keep the stored item(s) secured at all times and agrees that storage containers must be locked with
the padlock provided and agrees that no external padlock is to be used. In the event that the Operator finds an external
padlock in use, the padlock will be removed Operator will not be responsible whatsoever for locking any unlocked Unit.
Customer is not permitted to apply a padlock to the Unit in Operator’s overlocking position and Operator may have any
such padlock forcefully cut off at Customer’s expense. Where applicable, Customer will secure the external gates and/or
doors of the Site.
17. Customer must not store (or allow any other person to store) any of the following in the Unit: (a) food or perishable
goods unless securely packed so they are protected from and do not attract vermin; (b) any living creatures; (c)
combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases; (d) firearms,
explosives, weapons or ammunition; (e) chemicals, radioactive materials, biological agents; toxic waste, asbestos or other
potentially hazardous substances; (f) any item that emits fumes, or odours; (g) any illegal item or substances or goods
illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys,
electrical goods, medicines, aerosols, cosmetics, fireworks); (h) goods which are environmentally harmful or that are a risk
to the property of any person; including any vehicle, motorbikes, quad bikes, e-scooters, E-Bikes, Jet Skis or similar; (i) any
domestic or commercial batteries / battery packs and (j) items which are irreplaceable, such as currency, jewellery, furs,
deeds, paintings, curios, works of art and items of personal sentimental value. Customer will be liable under Condition 28
for any breach of this Condition 17.
18. Customer will use the Unit solely for the purpose of storage and shall not (or allow any other person to): (a) use the
Unit as offices or living accommodation or as a home, business or mailing address; (b) use or do anything at the Site or in
the Unit which may be a nuisance to Operator or any other person (including the escape of any substance or odour from or
generation of noise or vibration which may be heard or felt outside the Unit); (c) use or do anything at the Site or in the
Unit which may invalidate or increase premiums under any insurance policies of Operator or any other person; (d) paint or
make alterations to or attach anything to the internal or external surfaces of the Unit; (e) connect or provide any utilities or
services to the Unit unless authorised by Operator; or (f) cause damage to the Unit or any part of the Site (which includes
by removal, haulage or delivery contractors) or create any obstruction or leave items or refuse in any common space
within the Site.
19. Customer must maintain the Unit by ensuring it is clean and in a state of good repair. In the event of uncleanliness of or
damage to the Unit or Site, Operator will be entitled to charge a fee and/or claim full reimbursement from the Customer of
the reasonable costs of repairs, replacement, restoration, proper compensation or disposal of refuse (“Cleaning Fee”).
20. Customer must (and ensure that its Agents) use reasonable care on site and have respect for the Site and other unit
users, inform Operator of any damage or defect immediately it is discovered and comply with the reasonable directions of
Operator’s employees, agents and contractors and any other regulations for the use, safety and security of the Site as
Operator shall issue periodically.
21. This Agreement does not confer on Customer any right to exclusive possession of the Unit and Operator reserves the
right to relocate Customer to another Unit not smaller than the current Unit (a) by giving 14 days’ notice during which the
Customer can elect to terminate their agreement under Condition 3 or (b) on shorter notice if an incident occurs that
requires the Unit or section where it is located to be closed or sealed off. In these circumstances, Operator will pay
Customer’s reasonable costs of removal if approved in writing by Operator in advance of removal. If Customer does not
arrange removal by the date specified in Operator’s notice, then Customer authorises Operator and its agents to enter Unit
acting as Customer’s agents and at Customer’s risk (except for damage caused wilfully or negligently which is subject to the
limitations in Condition 26). Following removal this Agreement will be varied by substitution of the new Unit number but
otherwise continues in full force and effect at the rate in force for the original Unit at the time of the removal.
22. Customer must ensure the Unit is suitable for the storage of the Goods intended to be stored in it and is advised to
inspect the Unit before storing Goods and periodically during the storage period. Operator makes no warranty or
representation that any unit is suitable for any particular goods and accepts no liability in this regard.
23. Operator may refuse to permit Customer to store any Goods or require Customer to collect any Goods if in its opinion
storage of such Goods creates a risk to the safety of any person or property.
24. Customer must give Notice to the Operator in writing of the change of address, phone numbers or email address of the
Customer or the Alternate Contact Person (“ACP”) within 48 hours of any change. Customer agrees Operator is entitled to
discuss any default by the Customer with the ACP registered on the front of this Agreement.
RISK AND RESPONSIBILITY:
25. Operator will not be liable for any loss or damages suffered by Customer resulting from an inability to access the Site or
the Unit, regardless of the cause.
26. Operator excludes all liability in respect of loss or damage to (a) Customer’s business, if any, including consequential
loss, lost profits or business interruption; (b) Goods above the sum of £100, which Operator considers to be the normal
excess on a standard household policy whether or not that policy would cover the Goods. Operator does not exclude
liability for physical injury to or the death of any person and which is a direct result of negligence or wilful default on the
part of Operator, its agents and/or employees; and (c) any rodent infestation arising on or at the Site.
27. Operator’s total liability for all losses arising under or in connection with this Agreement, whether in contract, tort
(including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid or payable by the
Customer under these terms.
28. Operator does not insure the Goods and it is a condition of this Agreement that the Goods remain adequately insured
at all times for their Replacement Value (as set out on the cover sheet) while they are in storage. Customer warrants that
such cover is in place, will not allow to lapse and that the aggregate value of Goods in the Unit from time to time will not
exceed the insured value. Operator does not give any advice concerning insurance cover given by any policy and Customer
must make its own judgment as to adequacy of cover. Inspection of any insurance documents provided by You to
demonstrate cover does not mean FO has approved the cover or confirmed it is sufficient.
28.1 Storage Protect – Enhanced Liability Option
As an alternative to Condition 28 Customer may opt for Storage Protect. “Storage Protect” means an agreement between
the Customer and the Operator where We accept an enhanced liability in return for payment of the Storage Protect Charges
in accordance with the terms of the Storage Protect Addendum and this Agreement.
29. Customer will be liable for and compensate Operator for the full amount of all claims, liabilities, demands, damages,
costs and expenses (including any reasonably incurred legal and professional fees) incurred by Operator or third parties
(Liabilities) resulting from or incidental to (a) the use of the Unit (including but not limited to the ownership or storage of
Goods in the Unit, the Goods themselves and/or accessing the Site) or (b) breach of this Agreement by Customer or any of
its Agents or (c) enforcement of any of the terms of this Agreement.
30. Customer acknowledges and agrees to comply with this Agreement and all relevant laws and regulations as are or may
be applicable to the use of the Unit. This includes laws relating to the material which is stored and the manner in which it is
stored. Liability for any and all breach of such laws rests absolutely with Customer, and includes any and all Liabilities
resulting from such a breach.
31. If Operator has reason to believe that Customer is not complying with all relevant laws Operator may take any action it
believes to be necessary, including but not limited to the action outlined in Conditions 15 and 36, contacting, cooperating
with and/or submitting Goods to the relevant authorities, and/or immediately disposing of or removing the Goods at
Customer’s expense. Customer agrees that Operator may take such action at any time even though Operator could have
acted earlier.
32. In respect of circumstances outside Operator’s reasonable control, Operator shall have no liability under or be
considered to be in breach of this Agreement for any delay or failure in performance of its obligations under this
Agreement or any resulting loss or damage to Goods. Such circumstances include any Act of God, riot, strike or lock-out,
trade dispute or labour disturbance, shortage of labour, materials or transport, electrical power failures, threat of or actual
terrorism or environmental or health emergency or hazard, or entry into any unit including the Unit or the Site by, or arrest
or seizure or confiscation of Goods by, competent authorities. If this happens, Operator will not be responsible for failing
to allow access to the Goods, Unit and/or the Site for so long as the circumstances continue. Operator will try to minimise
any effects arising from such circumstances.
PERSONAL INFORMATION
33. FO collects information about You and any ACP on registration and whilst this Agreement continues, including personal
data (Data). FO processes Data in accordance with the General Data Protection Regulation and all associated laws. Details
on how FO uses Data and Your rights in relation to Data are set out in FO’s Privacy Notice which can be viewed on its website
at www.nowstorage.co.uk. You confirm any ACP has consented to You supplying Data to FO on these terms.
34. If You give consent, FO will use Data for feedback purposes, including to provide information on products or services
provided by FO in response to requests from You or if FO believes they may be of interest. Your choice with regard to the
relevant use of Data is indicated in the cover sheet and can be changed at any time by contacting FO.
NOTICE :
35. Notices to be given by Operator or Customer must be in writing and must either be delivered by hand or sent by prepaid
post. Operator may also give Notice to Customer by SMS or email support@nowstorage.co.uk if Customer has elected
to receive correspondence this way. Notices shall be deemed received at the time of delivery by hand, one hour after
sending by email support@nowstorage.co.uk or SMS or 48 hours after posting. Notices from Operator to Customer will be
sent to the address on the cover sheet or the most recent address in England notified to Operator. In the event of not
being able to contact the Customer at the last notified address or other contact including SMS or email, Notice is deemed
to have been given to Customer if Operator serves that Notice on the ACP as identified on the front of this Agreement at
the last notified address or other contact including SMS or email of the ACP. Any notice from Customer must be sent to the
Operator at the address on the cover sheet. In the event that there is more than one Customer, Notice to or by any single
Customer is agreed to be sufficient for the purposes of any Notice requirement under this Agreement.
TERMINATION:
36. Without affecting any other right or remedy available to it, Operator may terminate this Agreement with immediate
effect by giving written notice to the Customer if the Customer fails to pay any amount due under this Agreement on the
due date for payment and remains in default not less than 14 days after being notified in writing to make such payment.
37. Either party may terminate this Agreement by giving the other party 28 days’ Notice with the period ending on any Due
Date. In the event of illegal or environmentally harmful activities on the part of the Customer or a breach of this
Agreement (which, if it can be put right, Customer has failed to put right within 14 days of notice from Operator to do so),
Operator may terminate the Agreement immediately by Notice. Operator is entitled make a charge for, apportioned
Storage Fees if less than the requisite Notice is given by Customer. Customer must remove all Goods in the Unit before the
close of business on the Termination Date and leave the Unit in a clean condition and in a good state of repair to the
satisfaction of the Operator. In the event that Goods and/or refuse are left in the Unit after the Termination Date,
Conditions 6 and 19 will apply. Customer must pay any outstanding Storage Fees and any expenses on default or any other
moneys owed to Operator up to the Termination Date, or Conditions 5 to 9 may apply. Any calculation of the outstanding
fees will be by Operator. If Operator enters the Unit for any reason and there are no Goods stored in it, Operator may
terminate the Agreement without giving prior Notice but will send Notice to Customer within 7 days.
38. Customer agrees to examine the Goods carefully on removal from the Unit and must notify Operator of any loss or
damage to the Goods as soon as is reasonably possible after doing so.
39. Liability for outstanding moneys, property damage, personal injury, environmental damage and legal responsibility
under this Agreement continues to run beyond the termination of this Agreement.
GENERAL:
40. Operator may from time to time vary the Storage Fee or other terms of this Agreement and add new terms and
conditions as long as such modifications are notified to Customer in writing. The modified terms will take effect on the first
Due Date occurring not less than 28 days after the date of Operator’s notice. Customer may terminate without charge
before the change takes effect by giving notice in accordance with Condition 35. Otherwise, Customer’s continued use of
the Unit will be considered as acceptance of and agreement to the amended terms.
41. Customer acknowledges and agrees that :(a) the terms of this document constitute the whole contract with Operator
and, in entering this contract, Customer relies upon no representations, oral or otherwise, other than those contained in
this Agreement; (b) it has raised all queries relevant to its decision to enter this Agreement with Operator and Operator
has, prior to the Customer entering into this Agreement, answered all such queries to the satisfaction of Customer; (c) any
matters resulting from such queries have, to the extent required by Customer and agreed to by Operator, been reduced to
writing and incorporated into the terms of this Agreement; (d) if Operator decides not to exercise or enforce any right that
it has against Customer at a particular time, then this does not prevent Operator from later deciding to exercise or enforce
that right unless Operator tells Customer in writing that Operator has waived or given up its ability to do so; (e) it is not
intended that anyone other than Customer and Operator will have any rights under this Agreement and accordingly the
Contracts (Rights of Third Parties) Act 1999 shall not apply to it; (f) if any court or competent authority decides that any of
the provisions in this Agreement are invalid, unlawful or unenforceable to any extent, the provision will, to that extent
only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law; (g)
Customer may not assign or transfer any of its rights under this Agreement or part with possession of the Unit or Goods
whilst they are in the Site; and (h) where Customer consists of two or more persons each person takes on the obligations
under this Agreement separately.
42. This Agreement shall be governed by English law and any dispute or claim that either party brings will be decided by
the Courts of England and Wales. The parties must endeavour to settle any dispute in connection with this Agreement by
mediation. Such mediation is to be conducted by a mediator who is independent of the parties and appointed by
agreement of the parties. It is a condition precedent to the right of either party to commence arbitration or litigation other
than before emergency interlocutory relief, that it has first offered to submit the dispute to mediation.
LATE PAYMENT POLICY:
43. All storage payments are strictly 4 weeks payment in advance, unless agreed in writing via email with a member of Now
Storage staff.
We have a statutory right under the Late Payment of Commercial Debts Regulations 2013 to add interest and late payment
compensation to any sum outstanding.
Late Payment Charge: Late payment charge of £30.00 of all payments that are not received in full & on time.
Late payment charges will be applied to any account that is 7 days or more overdue.
Example: Balance due £135.00
Late payment charge: £30.00
Total now due = £165.00
If after 28 days we procced to issue a Notice Imposing Obligation to Collect Goods and of Intention to Sell Pursuant to Torts
(Interference with Goods) Act 1977.
As a small business our customers paying on time is fundamental to us functioning. Now Storage Ltd is a family run
business and we are always willing to help support people that fall into genuine financial difficulty.
If you are in financial difficulty, please contact us early so we can help.
RELOCATION OF STORAGE UNITS:
44. The Operator reserves the right to relocate the Customer’s storage unit or container to another location within the Site
or to another Now Storage facility, if deemed necessary for operational, maintenance, security, or safety reasons.
The relocation will be conducted with reasonable care to avoid damage to the stored Goods, and the Operator is fully
insured for any loss or damage incurred during the relocation.
The Operator will provide the Customer with 14 days' prior notice of relocation where feasible. However, in the case of
urgent operational or safety requirements, the Operator may relocate the container without prior notice.
The Customer acknowledges and agrees that such relocation does not constitute a breach of this Agreement and does not
entitle the Customer to any compensation, refund, or reduction in fees.
HEALTH, SAFETY, ACCESSIBILITY AND EMERGENCY PROCEDURES
45. Locked in facility – If you find yourself locked inside the facility and the exit gate is not working please call 0800
0787110 and a member of staff will be able to direct you.
46. Disability Access
The Operator is committed to providing access to its services in accordance with applicable equality and disability
legislation. Due to the nature of certain Sites, buildings or storage units, some areas may have physical or operational
limitations. Customers with specific access requirements are encouraged to contact the Operator in advance so that
reasonable adjustments or assistance can be discussed where practicable. Further information regarding access
arrangements is available upon request.
47. Fire Safety, Fire Doors and Emergency Procedures
In the event of a fire, suspected fire, or if the fire alarm sounds, the Customer and any Agents must immediately cease all
activities, evacuate the Unit, building and Site using the nearest safe exit, and follow all fire exit signage and instructions
displayed on Site. Fire doors must not be obstructed, tampered with or propped open and must remain closed at all times.
Customers must proceed directly to the designated Fire Assembly Point and must not re-enter the Site until authorised by
the emergency services or the Operator. Fire exits, escape routes and fire safety equipment must not be obstructed,
interfered with or misused. Any suspected fire must be reported immediately by activating the nearest fire alarm call point
and contacting the emergency services where appropriate.
48. Health & Safety
The Operator operates the Site in accordance with applicable health and safety legislation and maintains health and safety
policies and procedures appropriate to the nature of the Site. Customers and their Agents must take reasonable care for
their own health and safety and that of others while on the Site, must comply with all health and safety instructions,
warning notices and signage displayed at the Site, and must follow any reasonable directions given by the Operator or its
staff. Copies of relevant health and safety information are available upon request.
49. No Occupation or Shelter
Units and the Site must not be used for sleeping, shelter, or prolonged occupation under any circumstances.
50. CCTV and Monitoring
The Site may be monitored by CCTV and other security systems for the purposes of safety, security and crime prevention.
Such systems do not constitute active supervision of the Site or Units, particularly during unmanned periods.
51. Emergency Access
The Customer acknowledges that in the event of an emergency, including fire, flood, structural risk or security incident,
the Operator may permit access to the Site or Units by emergency services or competent authorities without prior notice.
52. Manual Handling
Customers and their Agents are solely responsible for the safe lifting, carrying and movement of Goods at the Site. The
Operator does not provide manual handling assistance or equipment unless expressly agreed in writing. Customers must
not attempt to lift or move items beyond their own safe capability.
53. Accidents and Incidents
Any accident, injury, fire, near-miss, or dangerous occurrence at the Site must be reported to the Operator as soon as
reasonably practicable. Where the Site is unmanned, Customers must report incidents using the emergency contact details
displayed on Site or by contacting the Operator at the earliest opportunity.
54. Prohibited Activities
Customers and their Agents must not carry out any activity at the Site or within a Unit that may present a risk to health
and safety, including but not limited to the use of power tools, hot works, cutting, grinding, welding, naked flames,
charging of batteries, mechanical repairs, or any activity requiring specialist equipment or supervision. Units must not be
used for sorting, packing, construction, or modification of goods where this creates a safety risk.
55. Unmanned Site Access
The Customer acknowledges that the Site may be unattended by staff at certain times, including during permitted access
hours. When accessing the Site during unmanned periods, the Customer and any Agents do so at their own risk and must
take particular care for their own safety. Immediate assistance may not be available, and Customers must not undertake
any activity that could reasonably be considered hazardous when unaccompanied. Emergency contact details are displayed
on Site and must be used in the event of an incident.
56. Customer Health & Safety Acknowledgement
When accessing the facility, risks may be present. Please read the following safety information carefully and ensure you
understand your responsibilities before entering the site.
Lift Safety
• Do not overload the lift or attempt to move large or heavy items alone.
• Use the emergency button only if the lift stops functioning.
• Do not use the lift during a power outage.
• Where possible, consider using the lift for goods only.
Gates & Roller Shutter Doors
• Do not force open shutters / gates or manually hold them open.
• Never block safety sensors or the shutter / gate mechanisms.
• Keep clear while shutters / gates are opening or closing.
• Ensure the shutter / gate is fully open before entering or exiting.
Emergency Situations
• Locate your nearest fire exit and designated assembly point.
• Ensure you know the site’s emergency contact number.
• Smoking and the use of naked flames are strictly prohibited anywhere on site.
General Safety Guidance
• Take extra care in areas with low lighting.
• Always secure your unit with the lock and / or key before leaving the facility.
• Do not prop open doors or leave items in corridors, roadways, communal areas or anywhere outside of your unit
unattended.
Emergency Support
If you experience a genuine emergency outside office hours while on site, please contact the facility’s 24/7 support line
immediately (option 5 on the main telephone number 0800 078 7110).
Customer Acknowledgement
By signing this agreement you confirm that you have read, understood, and agree to follow the safety precautions outlined
above.