Protection
Storage Protect - Addendum to Storage Agreement
This is an addendum to our Standard Self Storage Licence Agreement amending clauses 25 to 28 under the heading of
Risk and Responsibility.
Under this addendum, the following words have the following meanings:-
Full New Replacement Value
Under this addendum we accept additional responsibility in relation to the goods as described in condition 1 and the
additional terms set out in conditions 3 to 13.
Our Agreed Responsibility
Under this addendum we will be responsible for loss or damage to your goods in store with us for the following - fire,
lightning, explosion, earthquake, aircraft or articles dropped therefrom, riot and civil commotion, malicious damage,
storm, flood, water ingress, burst pipes and escape of water from fixed installations, moth and vermin damage, impact by
road vehicles and theft following forcible and violent means of entry and /or exit from their premises.
1. Our total liability under agreed responsibility per incident of theft, loss, damage or deterioration shall in no
circumstances exceed the lower of (i) the full declared replacement value of the relevant goods and (ii) £50,000).
2. We will be responsible for and bear the risks arising from the perils listed and other matters within our reasonable
control subject to condition 2.1 and the additional terms set out in conditions 3 to 13.
2.1 We exclude all liability in respect of loss or damage: 2.2 to your business (if any) any business interruption or loss
of any business opportunity or profits, or any indirect loss or damage to your business; or 2.3 that it is not foreseeable
consequence of the breach. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time
this licence was made, both we and you knew that the loss might happen
ADDITIONAL TERMS OF THIS ADDENDUM
The terms set out in conditions 3 to 13 apply. If there are any inconsistences between the provisions of the general
conditions and any additional terms and conditions in this section, the additional terms and conditions set out in this
section with take precedence:
3. Except as stated in this addendum, we will accept responsibility for the named perils. We will compensate you up to
the full new replacement value of the relevant goods, except where the new replacement value of the goods exceeds
£50,000 will only be agreed when confirmed in writing by us. All items valued at or in excess of £2,500 must be
declared to us by way of an inventory.
4. We do not carry out any valuation of the goods and replacement value as stated by you in the inventory in your
application form is accurate and true, You are responsible for ensuring that the full new replacement value of goods
you have notified to us is accurate throughout the licence period and you should also carry our regular reviews of
the goods to ensure that this is the case.
5. Goods subject to specified limitations or exclusion
a. Bullion and money or every description for example, but without prejudice to the generality of this clause;
cash, bank notes, coins, currency notes or currency of any kind
b. Stamps, vouchers, tokens and/or tickets of any kind, credit and/or debit and/or cash dispenser cards of any
kind, negotiable securities and any other documents negotiable as or equivalent to cash, and nonnegotiables
for example, but without prejudice to the generality of this clause; crossed cheques
c. Livestock, bloodstock and living creatures
d. Explosives and flammable goods.
e. Watches, jewellery (costume jewellery excepted), precious stones or gems or metals or items made from
or containing such interests
f. Foodstuffs regardless of the means of packaging
g. Furs, fine art, antiques, perfumes, mobile phones, tobacco products, beers, wines and spirits and the like
which exceed a value of GBP 10,000 combined total.
h. Electronic items exceeding GBP 10,000 in combined total. Electronic items by way of example but not
limited to shall be commercial appliances and instruments, radios, televisions, computers, computer
software, hard drives, microchips, printed circuit boards, modems, monitors cameras, facsimile machine,
photo copiers, video recording units, hi-fi systems, CD players. Heavy electronics such as switchgear,
turbines and generators shall not be considered as electrical items for the purpose of this clause.
i. Any items or goods which are excluded under the terms of the standard self storage licence agreement.
j. Loss of data records and any data carrying media, except for blank data carrying media.
k. Any item consisting of articles that are part of a pair or set where we will only compensate you for the
individual damaged or lost item(s). We will not compensate you for companion pieces which are not lost or
damaged.
l. In respect of theft from external storage containers, you will be provided with a high security padlock by us
All external storage containers are fitted with “lock boxes” and the high security padlock, must secure the
doors by using the “lock box”. The “lock boxes” are fitted as a means of preventing tampering of the high
security pack locks.
We shall not be liable to indemnify you, where the high security padlock provided by us has been incorrectly
fitted to the external storage container.
Proof that high security padlocks have been fitted correctly in the “lock box” is your responsibility.
This addendum to our storage agreement requires that any incident resulting from theft or where theft may
reasonably be suspected shall be reported by you to the us and police immediately.
How we will calculate compensation
6. Subject to the limit of compensation set out in condition 3 in the event of the total loss or destruction of any article
or item stored in your room we will compensate you for a lost or damaged items based on the cost of replacing the
item as new, provided that the item is substantially the same as but not better than the original when replaced. If
such property is only partially damaged we may pay for replacement, repair or cleaning of the damaged portion as
an alternative to providing a new replacement item, but we will not pay more than if the property had been
completely destroyed.
How to notify us of loss or damage
7. Loss or damage to your goods must be notified to us at the time of discovery or at the time you remove the goods
from your room/unit, whichever occurs first.
8. You can notify us in person at store reception or by calling or emailing us as per the store contact details set out in
your licence. We will then provide you with a form with which you must complete in order to make a request for
compensation.
9. You shall provide us or any agent or ours appointed to investigate your request for compensation, with such
information and evidence as may be reasonably be required in relation to the request.
General
10. To benefit from this addendum to our standard storage agreement you must:
c) Ensure that all information provided to us is true and complete to the best of your knowledge and that the full
new replacement value of your goods as stated is true and accurate. Any under declaration of values may
result in us offering compensation at a percentage reduction in the same proportion as the under declaration
of values.
c) Keep the information provided to us up to date at all times and inform us immediately of any changes. Failure
to do so could result in us refusing to pay all or part of the compensation you are seeking for loss or damage to
your goods: and
c) Keep the payment of our rent, other charges and fees due up to date. Failure to do so could result in us
refusing to pay or part of the compensation you are seeking for loss or damage to your goods, with respect to
any loss or damage which arises during a period of time that you did not pay the relevant amounts on time;
11. If we become aware or have good reason to believe that any request for compensation is made where you know
the same to be false or fraudulent as regard to the amount claims or otherwise, we will have the right to refuse
compensation and the right to immediately terminate this addendum. We may also take action against you as set
out in our standard self storage licence agreement.
12. We shall pay or arrange for payment to you that part of any compensation which relates to damage or loss to the
goods after deduction of any outstanding sums due to us from you.
13. This is not an offer of insurance and you are not party to any insurance contract.
Liability Claim Notification
Where Your Property is Lost or Damaged - Notification Condition
1. If You have Your own insurance in place to cover Loss or Damage to Your Property, You must
recover Your losses from Your insurers in the first instance.
2. Notwithstanding Condition 1, if You discover Loss or Damage to Your Property:
i. When the Facility is attended by FO's employees ("Manned"), You must notify FO in person
as soon as reasonably practical upon discovery and before removal of any affected Goods
from your Unit;
ii. When the Facility is not attended by FO's employees ("Unmanned"), at the time you
discover Loss or Damage, to evidence that this occurred during the Storage Period in Your
Unit, You must comply with the following conditions ("Unmanned Notification Conditions"):
a. You must contact FO via email to support@nowstorage.co.uk as soon as reasonably
practical upon discovery of any Loss or Damage, including, but not limited to: (a) a written
description of which Goods are affected and the nature of the Loss or Damage; and (b)
photographs of any affected Goods before removal of from your Unit, or, if this is not
practical, photographs clearly showing affected Goods in the vicinity of your unit within the
Facility ("Email Notification").
b. Your Email Notification must be provided before any affected Goods are removed from
the Facility. FO shall not be liable for any Loss or Damage which is notified after your
Property is removed from the Facility unless Email Notification is provided.
c. If it is not possible for You to fully comply with the Email Notification requirements set
out, You must notify FO in person, via telephone or in writing as soon as reasonably practical
after You discover Loss or Damage.
3. In any event: You must provide as many details as is practical of any Loss or Damage to FO in
writing or via email support@nowstorage.co.uk within seven (7) days of discovery. In exceptional
circumstances, FO may agree to extend this time limit where You request this in writing, provided
such request is received within seven (7) days of discovery of any Loss or Damage. The sooner that
You notify FO of any Loss or Damage to Your Property, the sooner FO can establish the cause and
properly investigate. FO will provide You with a claim form, and You must make every effort to
return Your completed form within a reasonable time. FO will not be liable for any Loss or Damage
to Your Property unless You notify FO in compliance with the requirements set out under Condition
2.
4. Once You have notified FO of Loss or Damage, if You do not receive a response from FO within a
reasonable time, You may contact FO's claims agent directly at Gallagher Self Storage Claims, 4th
Floor, Brooke Lawrance House, 80 Civic Drive, Ipswich, IP1 2AN, Telephone: 01473 560206 Email:
lee_hunter1@ajg.com
5. Additional Conditions: (a) You must make every reasonable effort to prevent further Damage to
Your Property. If any Goods are wet or damp, You must move them away from any undamaged
Property and away from the water source. You must inform FO if You believe You may require
additional storage space to comply with this requirement. (b) For Your own safety, do not touch any
Goods damaged by vermin of any kind or affected by mould; (c) You must retain and not dispose of
any Damaged Property until FO has had a reasonable opportunity to inspect (if necessary) any
damage; and (d) FO may make such enquiries as necessary to investigate the Loss or Damage to
Property and You agree to co-operate with FO in their enquiries, and to provide any additional
relevant information without delay where FO requests this.
6. If You opt for Storage Protect, You must also comply with the Additional Claim Requirements set
out below.
7. If You provide FO with misleading or incorrect information relating to a claim for Loss or Damage
to Your Property, or make a claim that is fraudulent, false or exaggerated, FO may: reject the claim;
where applicable, cancel or void the Storage Protect Addendum without refund of Storage Protect
Charges; and recover from you any costs FO has incurred in dealing with your claim.
Storage Protect - Additional Claim Requirements
For FO to fully assess Your claim, the following additional information may be required:
1. Estimates for cleaning, repairs or replacement;
2. As many details as possible about the affected Goods, including photographs of any areas of
damage and also any damaged Goods in their entirety;
3. Photographs showing all of Your Property in Your storage Unit, including those which are
undamaged (i.e. the entire unit before the removal of any Goods).
4. For any damaged electrical items, You must also photograph any manufacturer labels showing the
make/model of the item.
5. Where You believe that Your Property has been stolen, You must take photographs of the door,
walls or padlock to evidence forced access to Your Unit. You must also notify the Police immediately
and obtain a Crime Reference Number.
6. Where You believe that Your Property has been damaged by an ingress of water, You must
photograph the alleged source of the ingress.
7. Where Your Property can be professionally repaired, You are required to provide estimates before
the work is carried out.
8. For any Goods lost/stolen or damaged beyond repair, You must provide proof of ownership
(including receipts), where possible, details of any make/model and evidence to show replacement
value.
FO may request for damaged Goods to be cleaned, where possible, including dry cleaning or home
laundry before any claim settlement will be considered. Reasonable cleaning costs may be
considered as part of the claim settlement.
This is an addendum to our Standard Self Storage Licence Agreement amending clauses 25 to 28 under the heading of
Risk and Responsibility.
Under this addendum, the following words have the following meanings:-
Full New Replacement Value
Under this addendum we accept additional responsibility in relation to the goods as described in condition 1 and the
additional terms set out in conditions 3 to 13.
Our Agreed Responsibility
Under this addendum we will be responsible for loss or damage to your goods in store with us for the following - fire,
lightning, explosion, earthquake, aircraft or articles dropped therefrom, riot and civil commotion, malicious damage,
storm, flood, water ingress, burst pipes and escape of water from fixed installations, moth and vermin damage, impact by
road vehicles and theft following forcible and violent means of entry and /or exit from their premises.
1. Our total liability under agreed responsibility per incident of theft, loss, damage or deterioration shall in no
circumstances exceed the lower of (i) the full declared replacement value of the relevant goods and (ii) £50,000).
2. We will be responsible for and bear the risks arising from the perils listed and other matters within our reasonable
control subject to condition 2.1 and the additional terms set out in conditions 3 to 13.
2.1 We exclude all liability in respect of loss or damage: 2.2 to your business (if any) any business interruption or loss
of any business opportunity or profits, or any indirect loss or damage to your business; or 2.3 that it is not foreseeable
consequence of the breach. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time
this licence was made, both we and you knew that the loss might happen
ADDITIONAL TERMS OF THIS ADDENDUM
The terms set out in conditions 3 to 13 apply. If there are any inconsistences between the provisions of the general
conditions and any additional terms and conditions in this section, the additional terms and conditions set out in this
section with take precedence:
3. Except as stated in this addendum, we will accept responsibility for the named perils. We will compensate you up to
the full new replacement value of the relevant goods, except where the new replacement value of the goods exceeds
£50,000 will only be agreed when confirmed in writing by us. All items valued at or in excess of £2,500 must be
declared to us by way of an inventory.
4. We do not carry out any valuation of the goods and replacement value as stated by you in the inventory in your
application form is accurate and true, You are responsible for ensuring that the full new replacement value of goods
you have notified to us is accurate throughout the licence period and you should also carry our regular reviews of
the goods to ensure that this is the case.
5. Goods subject to specified limitations or exclusion
a. Bullion and money or every description for example, but without prejudice to the generality of this clause;
cash, bank notes, coins, currency notes or currency of any kind
b. Stamps, vouchers, tokens and/or tickets of any kind, credit and/or debit and/or cash dispenser cards of any
kind, negotiable securities and any other documents negotiable as or equivalent to cash, and nonnegotiables
for example, but without prejudice to the generality of this clause; crossed cheques
c. Livestock, bloodstock and living creatures
d. Explosives and flammable goods.
e. Watches, jewellery (costume jewellery excepted), precious stones or gems or metals or items made from
or containing such interests
f. Foodstuffs regardless of the means of packaging
g. Furs, fine art, antiques, perfumes, mobile phones, tobacco products, beers, wines and spirits and the like
which exceed a value of GBP 10,000 combined total.
h. Electronic items exceeding GBP 10,000 in combined total. Electronic items by way of example but not
limited to shall be commercial appliances and instruments, radios, televisions, computers, computer
software, hard drives, microchips, printed circuit boards, modems, monitors cameras, facsimile machine,
photo copiers, video recording units, hi-fi systems, CD players. Heavy electronics such as switchgear,
turbines and generators shall not be considered as electrical items for the purpose of this clause.
i. Any items or goods which are excluded under the terms of the standard self storage licence agreement.
j. Loss of data records and any data carrying media, except for blank data carrying media.
k. Any item consisting of articles that are part of a pair or set where we will only compensate you for the
individual damaged or lost item(s). We will not compensate you for companion pieces which are not lost or
damaged.
l. In respect of theft from external storage containers, you will be provided with a high security padlock by us
All external storage containers are fitted with “lock boxes” and the high security padlock, must secure the
doors by using the “lock box”. The “lock boxes” are fitted as a means of preventing tampering of the high
security pack locks.
We shall not be liable to indemnify you, where the high security padlock provided by us has been incorrectly
fitted to the external storage container.
Proof that high security padlocks have been fitted correctly in the “lock box” is your responsibility.
This addendum to our storage agreement requires that any incident resulting from theft or where theft may
reasonably be suspected shall be reported by you to the us and police immediately.
How we will calculate compensation
6. Subject to the limit of compensation set out in condition 3 in the event of the total loss or destruction of any article
or item stored in your room we will compensate you for a lost or damaged items based on the cost of replacing the
item as new, provided that the item is substantially the same as but not better than the original when replaced. If
such property is only partially damaged we may pay for replacement, repair or cleaning of the damaged portion as
an alternative to providing a new replacement item, but we will not pay more than if the property had been
completely destroyed.
How to notify us of loss or damage
7. Loss or damage to your goods must be notified to us at the time of discovery or at the time you remove the goods
from your room/unit, whichever occurs first.
8. You can notify us in person at store reception or by calling or emailing us as per the store contact details set out in
your licence. We will then provide you with a form with which you must complete in order to make a request for
compensation.
9. You shall provide us or any agent or ours appointed to investigate your request for compensation, with such
information and evidence as may be reasonably be required in relation to the request.
General
10. To benefit from this addendum to our standard storage agreement you must:
c) Ensure that all information provided to us is true and complete to the best of your knowledge and that the full
new replacement value of your goods as stated is true and accurate. Any under declaration of values may
result in us offering compensation at a percentage reduction in the same proportion as the under declaration
of values.
c) Keep the information provided to us up to date at all times and inform us immediately of any changes. Failure
to do so could result in us refusing to pay all or part of the compensation you are seeking for loss or damage to
your goods: and
c) Keep the payment of our rent, other charges and fees due up to date. Failure to do so could result in us
refusing to pay or part of the compensation you are seeking for loss or damage to your goods, with respect to
any loss or damage which arises during a period of time that you did not pay the relevant amounts on time;
11. If we become aware or have good reason to believe that any request for compensation is made where you know
the same to be false or fraudulent as regard to the amount claims or otherwise, we will have the right to refuse
compensation and the right to immediately terminate this addendum. We may also take action against you as set
out in our standard self storage licence agreement.
12. We shall pay or arrange for payment to you that part of any compensation which relates to damage or loss to the
goods after deduction of any outstanding sums due to us from you.
13. This is not an offer of insurance and you are not party to any insurance contract.
Liability Claim Notification
Where Your Property is Lost or Damaged - Notification Condition
1. If You have Your own insurance in place to cover Loss or Damage to Your Property, You must
recover Your losses from Your insurers in the first instance.
2. Notwithstanding Condition 1, if You discover Loss or Damage to Your Property:
i. When the Facility is attended by FO's employees ("Manned"), You must notify FO in person
as soon as reasonably practical upon discovery and before removal of any affected Goods
from your Unit;
ii. When the Facility is not attended by FO's employees ("Unmanned"), at the time you
discover Loss or Damage, to evidence that this occurred during the Storage Period in Your
Unit, You must comply with the following conditions ("Unmanned Notification Conditions"):
a. You must contact FO via email to support@nowstorage.co.uk as soon as reasonably
practical upon discovery of any Loss or Damage, including, but not limited to: (a) a written
description of which Goods are affected and the nature of the Loss or Damage; and (b)
photographs of any affected Goods before removal of from your Unit, or, if this is not
practical, photographs clearly showing affected Goods in the vicinity of your unit within the
Facility ("Email Notification").
b. Your Email Notification must be provided before any affected Goods are removed from
the Facility. FO shall not be liable for any Loss or Damage which is notified after your
Property is removed from the Facility unless Email Notification is provided.
c. If it is not possible for You to fully comply with the Email Notification requirements set
out, You must notify FO in person, via telephone or in writing as soon as reasonably practical
after You discover Loss or Damage.
3. In any event: You must provide as many details as is practical of any Loss or Damage to FO in
writing or via email support@nowstorage.co.uk within seven (7) days of discovery. In exceptional
circumstances, FO may agree to extend this time limit where You request this in writing, provided
such request is received within seven (7) days of discovery of any Loss or Damage. The sooner that
You notify FO of any Loss or Damage to Your Property, the sooner FO can establish the cause and
properly investigate. FO will provide You with a claim form, and You must make every effort to
return Your completed form within a reasonable time. FO will not be liable for any Loss or Damage
to Your Property unless You notify FO in compliance with the requirements set out under Condition
2.
4. Once You have notified FO of Loss or Damage, if You do not receive a response from FO within a
reasonable time, You may contact FO's claims agent directly at Gallagher Self Storage Claims, 4th
Floor, Brooke Lawrance House, 80 Civic Drive, Ipswich, IP1 2AN, Telephone: 01473 560206 Email:
lee_hunter1@ajg.com
5. Additional Conditions: (a) You must make every reasonable effort to prevent further Damage to
Your Property. If any Goods are wet or damp, You must move them away from any undamaged
Property and away from the water source. You must inform FO if You believe You may require
additional storage space to comply with this requirement. (b) For Your own safety, do not touch any
Goods damaged by vermin of any kind or affected by mould; (c) You must retain and not dispose of
any Damaged Property until FO has had a reasonable opportunity to inspect (if necessary) any
damage; and (d) FO may make such enquiries as necessary to investigate the Loss or Damage to
Property and You agree to co-operate with FO in their enquiries, and to provide any additional
relevant information without delay where FO requests this.
6. If You opt for Storage Protect, You must also comply with the Additional Claim Requirements set
out below.
7. If You provide FO with misleading or incorrect information relating to a claim for Loss or Damage
to Your Property, or make a claim that is fraudulent, false or exaggerated, FO may: reject the claim;
where applicable, cancel or void the Storage Protect Addendum without refund of Storage Protect
Charges; and recover from you any costs FO has incurred in dealing with your claim.
Storage Protect - Additional Claim Requirements
For FO to fully assess Your claim, the following additional information may be required:
1. Estimates for cleaning, repairs or replacement;
2. As many details as possible about the affected Goods, including photographs of any areas of
damage and also any damaged Goods in their entirety;
3. Photographs showing all of Your Property in Your storage Unit, including those which are
undamaged (i.e. the entire unit before the removal of any Goods).
4. For any damaged electrical items, You must also photograph any manufacturer labels showing the
make/model of the item.
5. Where You believe that Your Property has been stolen, You must take photographs of the door,
walls or padlock to evidence forced access to Your Unit. You must also notify the Police immediately
and obtain a Crime Reference Number.
6. Where You believe that Your Property has been damaged by an ingress of water, You must
photograph the alleged source of the ingress.
7. Where Your Property can be professionally repaired, You are required to provide estimates before
the work is carried out.
8. For any Goods lost/stolen or damaged beyond repair, You must provide proof of ownership
(including receipts), where possible, details of any make/model and evidence to show replacement
value.
FO may request for damaged Goods to be cleaned, where possible, including dry cleaning or home
laundry before any claim settlement will be considered. Reasonable cleaning costs may be
considered as part of the claim settlement.